Dear CityMD Patient:
We know you are concerned about the Coronavirus (COVID-19). As your healthcare partner, we want you to know that your safety is our top priority. We also should emphasize that while the Coronavirus is concerning, the overall risk to the general public remains low.
What you should do to protect yourself
Coronavirus spreads through contact with respiratory droplets caused by coughing and sneezing. You should be using the same prevention methods as you would to avoid a common cold or the flu. The best ways to protect yourself include:
Because it is still cold and flu season, our offices and urgent cares continue to see a significant number of patients with symptoms like fever, cough and body aches. Right now, if you’re feeling ill, it is still much more likely to be the cold or flu rather than the Coronavirus. As with the flu, most people who get Coronavirus only experience mild viral symptoms such as fever, cough, muscle pain or weakness, and fatigue, and will experience a complete recovery.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
- Try to avoid touching your face.
- Avoid close contact with people who are sick.
- Stay home from school or work when you are sick.
What you should do if you are experiencing symptoms
If you are in respiratory distress, please call 911. If you have a fever, cough, and other symptoms of a respiratory infection, please visit your closest CityMD location. As a precaution, wear a mask if possible and limit exposure to others. Please immediately notify the staff of your possible illness upon arrival.
For patients who want to speak to a doctor immediately, we offer telemedicine service by downloading the CityMD app or visit www.citymd.com/virtualcare.
CORONOAVIRUS TESTING: The most up to date information on our ability to test patients for the Coronavirus can be found on our Patient FAQ at https://www.citymd.com/news/coronavirus-faq
What we are doing to keep all patients safe
We take this situation very seriously and have been preparing for potential cases for weeks. For us that means reinforcing our protocols, using appropriate supplies and devising rapid-response contingency plans.
At CityMD locations, all staff are trained on the appropriate care for patients with flu-like symptoms and are wearing masks and using protective equipment when appropriate. We are following CDC and DOH guidelines to limit the spread of the virus including how we isolate patients with symptoms and how we disinfect rooms between patients.
We are working with state and local health care providers and officials to keep you as informed as possible and will continue to enhance our disease surveillance and monitor the situation as it unfolds.
We encourage patients to remain calm and use the following resources from the New Jersey and New York Department of Health and Centers for Disease Control to prepare and prevent the spread of infection.
NJ Department of Health:
- 24-hour public hotline: 1-800-222-1222
- Website: https://www.nj.gov/health/cd/topics/covid2019_resources.shtml
NY Department of Health:
- Corona Virus Hotline: 1-888-364-3065
- Website: https://www.health.ny.gov/diseases/communicable/coronavirus/
Centers for Disease Control and Prevention:
We will work to provide email updates as this situation develops but we also encourage you to visit our Coronavirus FAQ and follow our social media channels [Facebook, Twitter , Instagram] to stay updated. Thank you for being a loyal CityMD patient.
Jeffrey Le Benger