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Prioritizing our Luminary Community Health & Safety

Luminary has always been about advancing our community’s well-being.  Part of that is keeping you safe and healthy. 

Please use this guide as a reference as we navigate our new standards commitment to our community.  As we learn more we will provide you with updates on our website, via email and on our app.

When did Luminary reopen its physical space?

Luminary reopened its doors on June 22nd! Our mission is to create a community and an environment where our Members are physically and psychologically safe. We reimagined a new experience in our physical space that upholds this mission. 

Working closely with government officials, WORC (The Workplace Operator Readiness Council a global council of premier workplace operators who share, coordinate, and develop information for advancements toward safe and healthy workspaces. The Council serves millions of member companies worldwide and is advised by top leaders in real estate, health and science and other safety organizations. We implemented a measured and staggered approach to reopening.

What does the Luminary space look like?





How do you continue to manage being open?

The Luminary team is dedicated to creating the same community space you know and love while upholding the highest standards of health and safety. We recognize this plan is only the beginning of our efforts and will be an ongoing and changing process as the landscape evolves. Luminary has been following all CDC and state guidelines and share new and updated information with the community as we have been since the start of the pandemic.

The health, safety, and well-being of our staff and members is – and always has been – our number one priority. All opportunities for improvement in procedures and processes are seriously considered and we welcome feedback. We continue to conduct regular town halls and encourage suggestions, questions and concerns.

How are you ensuring physical distancing in the space, especially communal areas?

With our communal workspace design, the Luminary team has reimagined our physical spaces across all three floors (including The Glass Ceiling rooftop lounge) to accommodate a minimum six feet of distance between Members and guests, arranging furniture appropriately and creating a system to indicate where it is safe for members to work, gather and move throughout the space. 

We have established a new reserved workspace system to ensure safe distances and comfortable working conditions as well as NEW bookable open and private seating!!

What safety precautions are you taking for Members dealing with Staff?

Luminary has created heightened cleaning guidelines, contactless wherever possible, and advanced personal protocols.  Your Luminary staff is here to help as always with a high touch caliber and a no touch policy. Members are also able to check in remotely from their phones! And you are able to pre-register your guests one day in advance so Staff is able to check them in easily and contactless. 

We’ve put a protocol in place that limits staff from moving around, unless necessary. Staff are required to wear masks while performing duties throughout the space. After deep cleaning, they wash their hands before refreshing masks as needed.  

You are still greeted at the front desk with a smile through a clear barrier in between you and the desk to keep your safety in mind.  All staff within the space monitor any symptoms and have their temperature checked before each shift within Luminary.

What other measures are you taking for the safety of Members?

Touch-less hand sanitizer stations dispense sanitizer throughout the space in several areas on each floor, marked on a convenient seating floor plan. In each bathroom, we have touchless soap dispensers available as well. Masks are also available should a Member need one. In addition, we have alcohol pads for Members to clean and wipe their personal devices and latex gloves are available at all times. 

Our floor plan which is clearly displayed on each floor outlines how many Members are able to use a conference room, huddle room or phone booth and where bookable open seating is available. You will also find sanitizer stations clearly marked. We have signage displayed throughout the space on usage, precautions, as well as decals on the floor, tables and chairs to mark the 6-ft physical distance. 

What about the elevator?

Members and their guests are able to use the elevator with no more than 2 people at a time. Members are also able to take the stairs to the 4th floor and the Rooftop. 

How often is the space cleaned?

In addition to our usual daily cleaning schedule, we  have cleaners throughout the day. A deep clean of the space across all three floors is performed each night with a regular “Virus” clean as well. 

We have self-service cleaning supplies throughout the space for Members’ usage, with the ability to further wipe down your areas and devices, and touchless hand sanitizer and disinfectant wipes available for your use before and after you check-in and throughout all of our common areas with a heightened attention to high-touch surfaces.  

In addition to the cleaning services, our Staff is also responsible for regular wipe downs of high touch areas including but not limited to phone booths, water taps, wine tap, bathrooms, door knobs, printer area, elevator buttons, and more.

What about amenities and products?

To limit contact exchanges, we’ve removed locker room amenities, phone chargers and conference room AV supplies. All items are available behind the front desk, available upon request in advance via email to Nomad@luminary-nyc.com or on-site.

Do I still need to check-in at the front desk?

Yes. While you are able to check-in remotely from your app, we ask that you please let staff at the front desk know when you arrive. They can also check in/out for you. Please feel free to email Nomad@luminary-nyc.com or call us at (646) 876-8680 if you prefer.

Can I bring guests?

All members must pre-register their guests on the Luminary app one day prior to visiting Luminary. If required, guests may be limited to one guest per member to manage capacity in the space. 

Can I bring in my own food? Will coffee be available?

We have eliminated all shared items in the kitchen such as coffee, glassware, water bottles and pitchers and shared refrigerated items. 

Each refrigerator is for Member use of safely stored food. Improperly secured items are discarded throughout the day and all other items are emptied and disposed of each night by our cleaning staff. This is for your safety! 

Wine and water are still available. If refilling your personal water bottles please do not touch the bottle with the dispenser.  All food consumption are in clearly marked designated areas within kitchens and bar countertops.

Is there private space available other than the conference rooms?

All Luminary phone booths and huddle rooms are available for private half day bookings.  Each phone booth is deep cleaned in between use. You are also able to book open seating such as the banquettes for single use. 

How are you ensuring the 6-foot rule?

You will notice when you arrive that all furniture has been reconfigured with physical distance in mind.  To help, floor, table and conference markers indicate a safe distance and traffic flow throughout the space and signs are placed as reminders of capacity in each area. We also ask Members to act accordingly and mind the 6-foot rule. 

How can I help as a Member?

It is also up to our Members of the community to keep our operations most effective and as always, we ask that you support one another and promote one another’s well-being by following these safety measures.

    • Please make sure to practice physical distancing when in close, shared spaces and avoid physical contact.  We will save our handshakes and most importantly hugs for a later date. Promise!
    • If you have a cough, fever, or symptoms of COVID-19, please do not come to the space until you are symptom-free and fever-free for at least three days.
    • If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the space for 14 days or until you’ve tested negative for COVID-19.
    • If you feel unwell or have any concerns about coming to Luminary, please stay home and stay safe. We are happy to continue discussions of your membership and keeping you engaged in the community through alternate memberships.  Our community and connection is stronger now more than ever.

How are you monitoring the situation?

While we’re taking every precaution to keep our community safe (and encourage you to do the same), we are prepared and in the event that there is a reported case of COVID-19 within Luminary and or were potentially in close contact with the individual, you’ll be notified immediately. From there, we’ll take the proper safety precautions to disinfect Luminary thoroughly through a certified virus cleaning service provider.

Have more questions or suggestions?

Whether you plan to join us at Luminary, or feel more comfortable staying home, we’re here for our members! If you have questions or concerns we are here for you. Please feel free to contact Erica Lerner our General Counsel and Chief Operating Officer at Erica@luminary-nyc.com.